Many NDIS (National Disability Insurance Scheme) clients are choosing Plan Manager services over Self-Managed plans for several reasons.

Here are some key points:

Plan Manager Service

• Reduced Administrative Burden: Plan Managers handle the payment of invoices, financial reporting, budget tracking, and coordination with service providers. This significantly reduces the administrative workload for clients.
• Flexibility: Clients still have control over selecting their service providers, including non-registered NDIS providers.
• Expertise: Plan Managers are knowledgeable about the NDIS framework and can help clients maximize their funding.
• Time-Saving: Clients can focus more on their daily lives and less on managing the financial aspects of their plans.

Self-Managed Plans

• Full Control: Clients have complete autonomy over budgeting, fund usage, and provider selection.
• Cost Savings: Clients can negotiate rates outside the NDIS Pricing Arrangements and Price Limits, potentially stretching their funds further.
• Higher Responsibility: Clients must handle all administrative tasks, including record-keeping, billing, and reimbursements. This requires a high level of organization and knowledge of the NDIS framework.

Why Choose Plan Managers?

Many clients opt for Plan Managers because they offer a balance of control and convenience. While they still get to choose their providers, they don’t have to deal with the time-consuming administrative tasks. This is especially beneficial for those who may not have the time, expertise, or desire to manage these aspects themselves.
“According to recent NDIS data, around 58% of NDIS participants choose to use a Plan Manager service, indicating a significant portion of clients opting for assistance in managing their NDIS funding, while approximately 30% of participants self-manage at least part or all of their plan, which means they directly manage their own funding and provider payments.” 

Our Service to Plan Managers:

Overseeing the planning and coordination of service delivery within an organization, ensuring that customer needs are met efficiently and effectively by creating detailed service plans, allocating resources, monitoring progress, and collaborating with various teams to achieve optimal service delivery outcomes. 

Key responsibilities may include:

• Service Planning: Analysing customer requirements, identifying service needs, and developing comprehensive service plans with timelines, milestones, and resource allocation. 
• Resource Management: Managing service delivery teams, assigning tasks, and ensuring appropriate staff are allocated to meet service demands. 
• Customer Interaction: Communicating with clients to understand their needs, address concerns, and manage expectations regarding service delivery. 
• Performance Monitoring: Tracking key performance indicators (KPIs) related to service delivery, identifying areas for improvement, and implementing corrective actions. 
• Budgeting and Cost Control: Monitoring service costs, identifying potential cost-saving measures, and ensuring service delivery remains within budget constraints. 
• Stakeholder Coordination: Collaborating with different departments within the organisation to ensure seamless service delivery, including operations, sales, and technical teams. 
• Risk Management: Identifying potential risks associated with service delivery, developing mitigation strategies, and ensuring proactive problem-solving. 
• Quality Assurance: Implementing quality control measures to maintain consistent service standards and customer satisfaction. 

Credits

Naveen A, Services Management Team